Return and Exchange.
Return & Exchange Policy
We want you to love your order, but if for any reason you’re not completely satisfied, we’re here to help.
Eligibility:
- You have 14 days from the delivery date to request a return or exchange.
- Items must be:
- Unworn and unused
- In their original packaging
- Accompanied by proof of purchase (e.g. order number)
Shipping Costs:
- If the issue is from our side (wrong item sent, faulty product, etc.), we will take full responsibility and cover all shipping fees.
- If the return or exchange is due to a change of mind or any reason from the customer’s side, the customer will be responsible for shipping costs.
Non-Returnable Items:
- Items marked as final sale, discounted items, or customized pieces are not eligible for return or exchange.
Processing Time:
- Once your return is received and inspected, we will notify you of the approval or rejection.
- If approved, refunds or exchanges will be processed within 3–5 business days.
How to Request a Return or Exchange:
- Email us at bykamonline@gmail.com or message us on Instagram with your order number and reason for the return.
- If the return is approved, we will either arrange a courier pickup or guide you through the return shipping process.
Important Notes:
- Items showing signs of wear, damage, or missing original packaging will not be accepted.
- Please make sure the item is securely packaged to avoid damage during return shipping.